How a Call Becomes a Job

The path of a single call

1. 1A customer dials your business number, or the dedicated UK number Whoza gives you
2. 2The call is answered by your voice agent, set up in your name during onboarding
3. 3The spam filter drops PPI, solar cold calls and robodiallers before they reach you
4. 4The agent collects the postcode, the job type, how urgent it is, and a callback number
5. 5The qualified lead is saved and a WhatsApp card is dispatched to you
6. 6You reply ACCEPT, DECLINE or CALLBACK on WhatsApp
7. 7The customer can receive a confirmation message when you accept

Forwarding, not replacing

Most tradespeople forward their mobile to Whoza on a busy or no-answer rule, so it only picks up when they are already on the tools. You keep your number, your business cards and your Google listing exactly as they are.

What the agent knows before it answers

• The services you sell, taken from your website or typed in during setup
• The postcodes you cover, so out-of-area callers are handled honestly
• Your dispatch hours and what counts as an emergency outside them
• Your own FAQs, so common questions get your answer rather than a guess