Electrician FAQ
Common questions from electricians about AI call answering.
How much does AI call answering cost for electricians?
whoza.ai starts at £59/month for the Starter plan. That's less than one EICR certificate job. Every plan includes unlimited AI calls, WhatsApp delivery, and a 7-day free trial. Most electricians recover the cost within 24 hours by capturing just one missed emergency call.
Can Katie handle electrical emergencies at 2am?
Yes. Katie answers 24/7, including weekends and bank holidays. She identifies emergency electrical keywords like 'power cut', 'tripping', 'burning smell', 'sparking', 'fuse box', 'no lights' — and marks the enquiry as emergency priority. You get an immediate WhatsApp with 'ELECTRICAL EMERGENCY — URGENT' in the header, even at 2am.
What information does Katie collect from electrical customers?
Katie captures: full name, phone number, postcode, property type (house/flat/commercial), job type (fault finding, EICR, rewiring, consumer unit upgrade, EV charger, emergency), urgency level, property age, and whether it's a landlord or homeowner. For emergencies, she also asks about safety hazards and whether power is completely off.
Does whoza.ai work with my existing business phone number?
Yes. You keep your existing number. We set up call forwarding from your current line to your whoza.ai number. Most electricians have this active within 10 minutes. No need to change business cards, van signage, or Google Business Profile.
Can Katie handle EICR certificate enquiries?
Yes. Katie identifies landlord-specific calls by keywords like 'EICR', 'electrical certificate', 'landlord', 'tenant', or 'rental property'. She captures the number of properties, number of circuits, preferred inspection dates, and tenant contact details. EICR enquiries get flagged as 'landlord/certificate' in your dashboard for efficient batch scheduling.
How quickly can I get set up?
Most electricians are live and capturing calls within 30 minutes. Sign up, connect your number via call forwarding, set your greeting and business details, and Katie starts answering immediately. No hardware, no IT team, no technical knowledge required. You can test it with a call from your own phone within minutes.
Can Katie book electrical appointments directly into my calendar?
Yes. Katie checks your connected calendar availability and offers specific time slots to customers. When they confirm, the appointment is saved to your calendar and both parties receive confirmation. For EICRs and routine work, she can offer morning or afternoon slots. For emergencies, she flags them for immediate callback.
What happens if Katie can't handle a complex electrical enquiry?
Katie recognises when a call needs human attention — for complex rewiring quotes, three-phase commercial work, or unusual situations. She takes a detailed message, captures all available context, and flags it for your immediate callback. You receive the full details in WhatsApp so you can call back fully prepared.
How much does an AI receptionist cost in the UK?
AI receptionists for UK trades start at £59 per month with whoza.ai, which includes unlimited calls, WhatsApp delivery, and a 7-day free trial with no contract.
Is an AI receptionist better than a human answering service for electricians?
An AI receptionist answers every call instantly at lower cost, but a human service suits firms needing complex emotional rapport or bespoke scripting beyond current AI capability.
Can an AI receptionist handle emergency electrical calls?
Yes — Katie identifies emergency electrical keywords like 'power cut' and 'burning smell' and marks them as urgent priority, sending an immediate WhatsApp alert even at 2am.
Will customers know they're talking to AI?
Katie introduces herself as your AI assistant and explains that she's capturing details so you can call back prepared. Most customers are relieved to speak to someone immediately rather than leaving a voicemail. Most callers are satisfied with the AI experience.
Can Katie handle rewire and installation quote enquiries?
Yes. Katie captures installation enquiries with: property type and size, number of rooms, current wiring condition, whether it's a partial or full rewire, and timeline. These high-value enquiries (£2,000-£8,000+) get flagged as 'installation quote' for priority follow-up.
