Support Centre
Problem solutions, general enquiries, callbacks, and ticketing — all handled via email for a clear record and fast resolution.
Email Support
Our primary support channel. Send us any enquiry and we'll respond with a solution or next steps.
support@whoza.aiTypical response: within 24 hours
Email Support
For problem solutions, general enquiries, callbacks, and ticketing enquiries
support@whoza.aiWithin 24 hours
Read the System Guide
How calls are answered, how to set yourself up, how the WhatsApp workflow runs, and what every dashboard tab does. Most questions are answered there in a minute.
What We Can Help With
Getting Started
Setup guides, onboarding, and first steps with whoza.ai
Technical Issues
Call routing, AI agent behaviour, integration problems
Billing & Subscriptions
Payment queries, plan changes, invoice requests
Account Management
Profile updates, team access, cancellation requests
Common Questions
How do I set up call forwarding?
Call forwarding is handled through your phone provider (BT, Virgin, Vodafone, etc.). Log in to your provider's portal or call their support line and ask to activate 'unconditional call forwarding' to the whoza.ai number we provide during onboarding. Most providers activate this within minutes.
Can I keep my existing business number?
Yes. whoza.ai works with your existing number through call forwarding. You do not need to change your number, business cards, website, or Google Business Profile. Callers dial your usual number — it forwards to Katie seamlessly.
How do I upgrade or downgrade my plan?
Email support@whoza.ai with your account email and the plan you'd like to switch to. Plan changes take effect at your next billing cycle. No penalties, no lock-in.
What if Katie gets something wrong?
Katie learns from corrections. If she misroutes a call, misprices a job, or misunderstands an enquiry, email us the call reference (in your WhatsApp summary) and what should have happened. We retrain her behaviour within 24 hours.
How do I cancel my account?
Email support@whoza.ai with 'Cancellation Request' in the subject line. Include your account email and the date you'd like service to end. We process cancellations within 48 hours and provide a final usage summary.
How to Reach Us
For the fastest resolution, include these details in your email: