Fair Use Policy
Company: WHOZA AI LTD
ICO Registration: ZC077271
1. Purpose
This policy ensures Whoza remains available and performant for all UK tradespeople. It defines reasonable usage and what happens if usage exceeds fair limits.
2. Normal Use
Normal use means using Whoza to answer genuine customer calls for your trade business. This includes:
- •Answering incoming customer enquiries
- •Qualifying job requests
- •Sending enquiries to your WhatsApp
- •Reasonable call volumes for your business size
3. Prohibited Use
The following are NOT permitted:
- •Stress testing, load testing, or automated dialling to trigger the AI
- •Using Whoza for illegal activity, harassment, or fraud
- •Reselling Whoza's service to third parties without a reseller agreement
- •Reverse engineering or attempting to access underlying AI models
- •Circumventing call limits or usage restrictions
- •Disabling or interfering with AI call recording disclosures
- •Using Whoza for emergency services (999, 111, 112)
4. Usage Limits by Plan
| Plan | Monthly Call Minutes | Monthly Enquiries | Concurrent Calls |
|---|---|---|---|
| Starter (£59/mo) | Up to 500 minutes | Up to 50 enquiries | 1 |
| Growth (£125/mo) | Up to 1,500 minutes | Up to 150 enquiries | 2 |
| Pro (£230/mo) | Up to 3,000 minutes | Up to 300 enquiries | 3 |
| Scale (£399/mo) | Up to 6,000 minutes | Up to 600 enquiries | 5 |
5. Trial Fair Use
The 7-day Katie trial on Starter includes:
- •Up to 30 trial minutes OR
- •Up to 15 captured enquiries
Whichever comes first. This is a fair use cap, not a hard limit. We will not cut you off at exactly 15 enquiries. But if usage significantly exceeds this, we may contact you to discuss upgrading to a paid plan.
6. What Happens If You Exceed Limits
- •Approaching limit: We notify you via WhatsApp and email
- •Overage: Additional minutes charged at £0.22/minute + VAT
- •Significant excess: We may suggest a plan upgrade
- •Abuse: We reserve the right to suspend service for prohibited use
7. Emergency Services Disclaimer
Whoza is NOT for emergency services. Do not use Whoza for 999, 111, 112, or any emergency line. Our AI agents are not equipped to handle life-threatening situations. Emergency calls should always go to human-operated emergency services.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes via email or through your dashboard.
9. Contact
Questions about fair use? Contact us:
Email: [email protected]
Post: WHOZA AI LTD, 6 Atholl Crescent, 6, Perth, PH1 5JN, Scotland